{"id":2880,"date":"2023-01-13T17:17:48","date_gmt":"2023-01-13T17:17:48","guid":{"rendered":"http:\/\/dev.airplatform.io\/?p=2880"},"modified":"2024-04-02T17:02:35","modified_gmt":"2024-04-02T17:02:35","slug":"customer-stories-fern-health","status":"publish","type":"post","link":"https:\/\/dev.airplatform.io\/2023\/01\/13\/customer-stories-fern-health\/","title":{"rendered":"Customer Story: Fern Health"},"content":{"rendered":"\n\n\n\n<figure class=\"wp-block-image size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"102\" src=\"http:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-logo-300x102.png\" alt=\"\" class=\"wp-image-2869\" srcset=\"https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-logo-300x102.png 300w, https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-logo.png 571w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<h4 style=\"text-align: left;\"><span style=\"color: #41daff; font-family: 'Roboto Condensed';\"><span style=\"font-family: 'Roboto Condensed'; font-size: 14pt; color: #ffffff;\"><strong>Company Name<\/strong>: <a style=\"color: #ffffff;\" href=\"https:\/\/www.fernhealth.com\/\">Fern Health<\/a><\/span><br \/><span style=\"font-family: 'Roboto Condensed'; font-size: 14pt; color: #ffffff;\"><strong>Industry<\/strong>: Healthcare \/ Life Sciences<\/span><br \/><span style=\"font-family: 'Roboto Condensed'; font-size: 14pt; color: #ffffff;\"><strong>Sub-Industry<\/strong>: Digital Health \/ Health Coaching<\/span><br \/><span style=\"font-family: 'Roboto Condensed'; font-size: 14pt; color: #ffffff;\"><strong>Products Purchased<\/strong>: AIR Connect<br \/><strong>Partners Involved<\/strong>: <a style=\"color: #ffffff;\" href=\"https:\/\/www.copperhillconsulting.com\/\">CopperHill<\/a>\u00a0<\/span>\u00a0<\/span><\/h4>\n\n\n\n\n\n\n<h4 style=\"text-align: center;\"><span style=\"color: #ffffff; font-family: 'Roboto Condensed';\">Want more info?<\/span><\/h4>\n\n\n\n\n\n\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/marketing.airplatform.io\/l\/480031\/2021-09-16\/kf9vll\" width=\"100%\" height=\"310\" type=\"text\/html\" frameborder=\"0\" allowtransparency=\"true\" style=\"border: 0\"><\/iframe>\n\n\n\n\n\n\n\n\n\n<p style=\"text-align: left;\"><span style=\"font-family: 'Roboto Condensed'; color: #0063b0;\"><strong><span style=\"font-size: 24pt;\">Salesforce and AIR Connect Help Fern Health Work Efficiently to Provide Better Care for its Members\u00a0<\/span><\/strong><\/span><\/p>\n<p><span style=\"font-size: 12pt;\"><a href=\"http:\/\/www.fernhealth.com\/\">Fern Health<\/a>\u00a0helps individuals manage physical, emotional, and social causes of chronic pain through its integrated approach to patient care. Fern members have access to an interactive mobile application where they can chat with\u00a0their dedicated health coach, access education materials, participate in activities, and measure progress toward goals and milestones.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">The member experience of the app can be broken down into steps.<\/span><\/p>\n<p><span style=\"font-family: 'Roboto Condensed'; font-size: 12pt;\">1. Take initial assessment with the focus on particular body parts.<\/span><\/p>\n<p><span style=\"font-family: 'Roboto Condensed'; font-size: 12pt;\">2. Identify red flag questions, to see if they fit within the program<\/span><\/p>\n<p><span style=\"font-family: 'Roboto Condensed'; font-size: 12pt;\">3. Set up a member profile<\/span><\/p>\n<p><span style=\"font-family: 'Roboto Condensed'; font-size: 12pt;\">4. Evaluate physical and mental risk areas<\/span><\/p>\n<p><span style=\"font-family: 'Roboto Condensed'; font-size: 12pt;\">5. Pair up the patient with a coach, utilize real-time in app secure messaging and coordinating calls between member and coach for in depth coaching sessions.\u00a0<\/span><\/p>\n<p><span style=\"font-family: 'Roboto Condensed'; font-size: 12pt;\">6. Create a custom program with members that includes different exercises, content around pain, different activities around managing sleep, mental health, and overall treatments. The custom member engagement can last anywhere from 2 to 12 months based upon unique employer and member requirements<\/span>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2883 alignright\" src=\"http:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-Health-Mobile-App-640x612-1.png\" alt=\"Fern Health Mobile App\" width=\"303\" height=\"290\" srcset=\"https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-Health-Mobile-App-640x612-1.png 640w, https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-Health-Mobile-App-640x612-1-300x287.png 300w\" sizes=\"(max-width: 303px) 100vw, 303px\" \/><\/p>\n<p><span style=\"font-family: 'Roboto Condensed'; font-size: 12pt; color: #0063b0;\"><span style=\"font-family: 'Roboto Condensed'; font-size: 14pt;\"><strong>Mobile App Integration with AIR Connect:\u00a0<\/strong><\/span><\/span><\/p>\n<p><span style=\"font-size: 12pt;\">A major process that Fern Health wanted to improve was their healthcare coaching platform. The team needed an easy way for coaches to access data, manage appointments, and communicate with members. The AIR Platform team worked alongside Fern Health to integrate their third party mobile application with <a href=\"https:\/\/www.salesforce.com\/products\/health-cloud\/overview\/\">Salesforce Health Cloud<\/a> with AIR Connect.\u00a0<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">This integration allows coaches to provide better, more efficient care to Fern members by:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: 'Roboto Condensed'; font-size: 12pt;\">Viewing member information such as health assessment responses, demographic information, and biometric data right inside Salesforce without having to switch applications.\u00a0<\/span><\/li>\n<li><span style=\"font-family: 'Roboto Condensed'; font-size: 12pt;\">Member activity notifications from the app, including direct messages, upcoming appointments, issues with pain, program milestones, and activity completions.\u00a0<\/span><\/li>\n<li><span style=\"font-family: 'Roboto Condensed'; font-size: 12pt;\">Streamlining communication with members for follow ups, appointments, and general alerts<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 12pt;\"><a href=\"https:\/\/www.copperhillconsulting.com\/\">CopperHill<\/a>, Fern Health&#8217;s implementation partner, used the AIR Platform to build a tool for efficient and secure asynchronous messaging between coaches and members, accessible inside Health Cloud for health coaches and inside the Fern app for members, to help alleviate communication challenges.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2891 \" src=\"http:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-Health-Messaging.png\" alt=\"Fern Health integrated messaging inside Salesforce\" width=\"731\" height=\"318\" srcset=\"https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-Health-Messaging.png 1254w, https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-Health-Messaging-300x130.png 300w, https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-Health-Messaging-1024x445.png 1024w, https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-Health-Messaging-768x334.png 768w, https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-Health-Messaging-1200x522.png 1200w\" sizes=\"(max-width: 731px) 100vw, 731px\" \/><\/p>\n<p><span style=\"font-family: 'Roboto Condensed'; font-size: 14pt; color: #0063b0;\"><strong>Salesforce Impact<\/strong><\/span><\/p>\n<p><span style=\"font-size: 12pt;\">Utilizing\u00a0Salesforce\u00a0has allowed Fern Health the opportunity to work more efficiently across health coaches and members. The team at Fern Health worked with Salesforce and CopperHill to optimize Salesforce Health Cloud and Salesforce Marketing Cloud.<\/span><\/p>\n<p><strong><span style=\"font-size: 12pt;\">Health Cloud\u2019s Role<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"font-family: 'Roboto Condensed'; font-size: 12pt;\">Task Management: The coaches can manage members needing follow ups, appointments, and customized alerts.<\/span><\/li>\n<li><span style=\"font-family: 'Roboto Condensed'; font-size: 12pt;\">Alerts: Notify the coaches of actions needed on the members (upcoming appointment, member issues with pain, program milestones, activity completions).<\/span><\/li>\n<li><span style=\"font-family: 'Roboto Condensed'; font-size: 12pt;\">Calendar\/Schedule: The ability for coaches to schedule and reschedule appointments (users can also schedule appointments via the app which is then synced into Health Cloud on unique coach calendars).<\/span><\/li>\n<li><span style=\"font-family: 'Roboto Condensed'; font-size: 12pt;\">Messaging: Conduct secure, asynchronous messaging with a real-time secure chat with members.<\/span><\/li>\n<li><span style=\"font-family: 'Roboto Condensed'; font-size: 12pt;\">Data Points: Import data from an application for coaches to view data such as Health Assessment, Demographics, and biometric data (Steps, Active Minutes, Sleep Hours, etc).<\/span><\/li>\n<li><span style=\"font-family: 'Roboto Condensed'; font-size: 12pt;\">Admin\/Reporting: Ability to manage coaching follow ups, reporting on service to Fern\u2019s members.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5066  aligncenter\" src=\"http:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-Data-2-min-300x138.png\" alt=\"\" width=\"797\" height=\"367\" srcset=\"https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-Data-2-min-300x138.png 300w, https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-Data-2-min-1024x471.png 1024w, https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-Data-2-min-768x353.png 768w, https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-Data-2-min-1536x707.png 1536w, https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-Data-2-min-2048x942.png 2048w, https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-Data-2-min-1200x552.png 1200w, https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-Data-2-min-1980x911.png 1980w\" sizes=\"(max-width: 797px) 100vw, 797px\" \/><\/p>\n<p><span style=\"font-family: 'Roboto Condensed'; font-size: 12pt; color: #0063b0;\"><strong><span style=\"font-size: 14pt;\">AIR Connect Impact<\/span><\/strong><\/span><\/p>\n<p><span style=\"font-size: 12pt;\">Fern Health chose to use AIR Platform because of its integration and HLS expertise, including previous experience with health coaching companies. The AIR Platform enabled CopperHill to work within timeline and budget constraints to deliver a final, exceptional product, which included a real-time custom chat application inside of Salesforce.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">CopperHill was also brought in to help Fern leverage the powerful automations and journey features inside Marketing Cloud to encourage member participation within the Fern mobile app.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">The Fern team is also working closely with AIR Platform and CopperHill to enhance its data model inside Salesforce, sharing even more information across its mobile application, Health Cloud, and Marketing Cloud.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">For more information about <a href=\"\/air-connect\/\">AIR Connect<\/a>, please <a href=\"\/contact-us\">contact us<\/a>.<\/span><\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Fern Health uses AIR Connect to integrate their third-party mobile application with Salesforce Health Cloud.<\/p>\n","protected":false},"author":2,"featured_media":2897,"comment_status":"closed","ping_status":"open","sticky":false,"template":"templates\/template-full-width.php","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Story: Fern Health - AIR Platform<\/title>\n<meta name=\"description\" content=\"Fern Health uses AIR Connect to integrate their third party mobile application with Salesforce Health Cloud.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/174.129.115.142\/2023\/01\/13\/customer-stories-fern-health\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Story: Fern Health - AIR Platform\" \/>\n<meta property=\"og:description\" content=\"Fern Health uses AIR Connect to integrate their third party mobile application with Salesforce Health Cloud.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/174.129.115.142\/2023\/01\/13\/customer-stories-fern-health\/\" \/>\n<meta property=\"og:site_name\" content=\"AIR Platform\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/AIR-Platform\/100087102206579\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-13T17:17:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-02T17:02:35+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-logo-2-e1690895023558.png\" \/>\n\t<meta property=\"og:image:width\" content=\"200\" \/>\n\t<meta property=\"og:image:height\" content=\"196\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@AIR_Platform\" \/>\n<meta name=\"twitter:site\" content=\"@AIR_Platform\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/174.129.115.142:443\/#organization\",\"name\":\"AIR Platform\",\"url\":\"https:\/\/174.129.115.142:443\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/people\/AIR-Platform\/100087102206579\/\",\"https:\/\/www.linkedin.com\/company\/airplatform-io\/\",\"https:\/\/twitter.com\/AIR_Platform\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/174.129.115.142:443\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"http:\/\/dev.airplatform.io\/wp-content\/uploads\/2022\/09\/air-platform-logo-blue@1.5x-8.png\",\"contentUrl\":\"http:\/\/dev.airplatform.io\/wp-content\/uploads\/2022\/09\/air-platform-logo-blue@1.5x-8.png\",\"width\":570,\"height\":308,\"caption\":\"AIR Platform\"},\"image\":{\"@id\":\"https:\/\/174.129.115.142:443\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/174.129.115.142:443\/#website\",\"url\":\"https:\/\/174.129.115.142:443\/\",\"name\":\"AIR Platform\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/174.129.115.142:443\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/174.129.115.142:443\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/174.129.115.142\/2023\/01\/13\/customer-stories-fern-health\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-logo-2-e1690895023558.png\",\"contentUrl\":\"https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-logo-2-e1690895023558.png\",\"width\":200,\"height\":196,\"caption\":\"Fern Health Logo\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/174.129.115.142\/2023\/01\/13\/customer-stories-fern-health\/#webpage\",\"url\":\"https:\/\/174.129.115.142\/2023\/01\/13\/customer-stories-fern-health\/\",\"name\":\"Customer Story: Fern Health - AIR Platform\",\"isPartOf\":{\"@id\":\"https:\/\/174.129.115.142:443\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/174.129.115.142\/2023\/01\/13\/customer-stories-fern-health\/#primaryimage\"},\"datePublished\":\"2023-01-13T17:17:48+00:00\",\"dateModified\":\"2024-04-02T17:02:35+00:00\",\"description\":\"Fern Health uses AIR Connect to integrate their third party mobile application with Salesforce Health Cloud.\",\"breadcrumb\":{\"@id\":\"https:\/\/174.129.115.142\/2023\/01\/13\/customer-stories-fern-health\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/174.129.115.142\/2023\/01\/13\/customer-stories-fern-health\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/174.129.115.142\/2023\/01\/13\/customer-stories-fern-health\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/174.129.115.142:443\/\",\"url\":\"https:\/\/174.129.115.142:443\/\",\"name\":\"Home\"}},{\"@type\":\"ListItem\",\"position\":2,\"item\":{\"@id\":\"https:\/\/174.129.115.142\/2023\/01\/13\/customer-stories-fern-health\/#webpage\"}}]},{\"@type\":\"Article\",\"@id\":\"https:\/\/174.129.115.142\/2023\/01\/13\/customer-stories-fern-health\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/174.129.115.142\/2023\/01\/13\/customer-stories-fern-health\/#webpage\"},\"author\":{\"@id\":\"https:\/\/174.129.115.142:443\/#\/schema\/person\/1066a83bc4996d7f30a98ba958c5eddd\"},\"headline\":\"Customer Story: Fern Health\",\"datePublished\":\"2023-01-13T17:17:48+00:00\",\"dateModified\":\"2024-04-02T17:02:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/174.129.115.142\/2023\/01\/13\/customer-stories-fern-health\/#webpage\"},\"wordCount\":645,\"publisher\":{\"@id\":\"https:\/\/174.129.115.142:443\/#organization\"},\"image\":{\"@id\":\"https:\/\/174.129.115.142\/2023\/01\/13\/customer-stories-fern-health\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-logo-2-e1690895023558.png\",\"articleSection\":[\"Integration\"],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/174.129.115.142:443\/#\/schema\/person\/1066a83bc4996d7f30a98ba958c5eddd\",\"name\":\"Danielle Duva\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/174.129.115.142:443\/#personlogo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/3aa6af7cbdf12703aa7e7deda668378e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/3aa6af7cbdf12703aa7e7deda668378e?s=96&d=mm&r=g\",\"caption\":\"Danielle Duva\"},\"url\":\"https:\/\/dev.airplatform.io\/author\/dduva\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","blog_post_layout_featured_media_urls":{"thumbnail":["https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-logo-2-e1690895023558-150x150.png",150,150,true],"full":["https:\/\/dev.airplatform.io\/wp-content\/uploads\/2023\/01\/Fern-logo-2-e1690895023558.png",200,196,false]},"categories_names":{"7":{"name":"Integration","link":"https:\/\/dev.airplatform.io\/category\/integration\/"}},"tags_names":[],"comments_number":"0","_links":{"self":[{"href":"https:\/\/dev.airplatform.io\/wp-json\/wp\/v2\/posts\/2880"}],"collection":[{"href":"https:\/\/dev.airplatform.io\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.airplatform.io\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.airplatform.io\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.airplatform.io\/wp-json\/wp\/v2\/comments?post=2880"}],"version-history":[{"count":26,"href":"https:\/\/dev.airplatform.io\/wp-json\/wp\/v2\/posts\/2880\/revisions"}],"predecessor-version":[{"id":5534,"href":"https:\/\/dev.airplatform.io\/wp-json\/wp\/v2\/posts\/2880\/revisions\/5534"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.airplatform.io\/wp-json\/wp\/v2\/media\/2897"}],"wp:attachment":[{"href":"https:\/\/dev.airplatform.io\/wp-json\/wp\/v2\/media?parent=2880"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.airplatform.io\/wp-json\/wp\/v2\/categories?post=2880"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.airplatform.io\/wp-json\/wp\/v2\/tags?post=2880"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}